FAQ

ACCOUNT RELATED

It is easy to update your Healthsole account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on Healthsole. Manage/edit your personal data like address, phone numbers,  change your password, track the status of your orders, place re-orders, find details about your reward points and your wishlist.


ORDER STATUS RELATED

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).


PAYMENT RELATED

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.


DELIVERY RELATED


RETURNS & REFUNDS

14 Day Return Policy

We offer you complete peace of mind while ordering at Healthsole - you can return all items within 14 days of receipt of goods.

If you are not satisfied with what you have bought, we gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

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